Technical Support Representative
📍 Thessaloniki | Athens | Remote
💬 Languages: German, Dutch, Norwegian, Swedish, Bulgarian, Spanish, Portuguese, Polish, Italian, Greek, or any other language.
📈 Competitive Salary + Relocation Package Provided, if you are from abroad.
About the Role:
We are seeking motivated and service-oriented individuals to join our Technical Support team! If you enjoy helping people, solving problems, and working in a fast-paced environment, this is your opportunity to develop your career in a dynamic, international setting.
You will be the first point of contact for users, assisting them with troubleshooting, technical inquiries, and general IT support.
Key Responsibilities:
- B2 level English (or higher)
- Provide excellent customer service via phone, email, or chat
- Assist customers with product or service inquiries and technical issues
- Maintain accurate customer records
- Escalate complex issues to the appropriate departments
- Ensure customer satisfaction by delivering timely solutions
Requirements:
- Provide first-level technical support to users via phone, email, or chat.
- Troubleshoot hardware, software, and connectivity issues.
- Guide users through basic setups and problem resolutions.
- Record and track technical issues using internal ticketing systems,
- Escalate more complex problems to the relevant departments.
- Maintain a high level of customer satisfaction through professional communication.
What We Offer:
- Competitive salary package,
- Relocation support (if applicable),
- Option to work from Thessaloniki, Athens, or remotely,
- Full training provided,
- Opportunities for career growth within an international company,
Ready to join us?
Apply now and become part of a dynamic, international team where your skills can shine!